![]() ![]() ![]() By clicking the “Cancel” button, the user can continue to work with Outlook, but after a while the window asking for the password pops up again (sometimes the user account may be locked at the same time). The user enters the password and presses OK, but the window with the prompt to enter the credentials appears again. ![]() But after a few minutes of normal work, a window appears for entering the user name and password. It looks like this: after starting Outlook it successfully connects to the on-premises Exchange server (or Office 365 mailbox), the user sees a list of folders in the mailbox and new emails in the Inbox. A very common problem is when Outlook starts asking for the user credentials, even if the correct password is specified.
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